PLACERVILLE, CA 95667
Definition: Neutral disinterested third party utilized in the closing process of sale or loan escrows. One who takes instructions from all parties and when they are able to conform them with one another to record and disperse funds.
BRIEF SUMMARY OF DUTIES:
Duties - Daily:
Check voice mail/email forwarding & relaying messages appropriately
Maintain tidy appearance of work area
Perform in the capacity of a Notary Public
Greet customers & provide customer service
Order demands, fire insurance policies
Prepare & distribute final closing statements & checks
Duties - Monthly:
Prepare files for storage
Work is performed in a business office environment. Some travel to other Inter County Title offices, company events and educational/training events is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimal travel is required for this position.
Employees may experience the following physical demands for extended periods of time:
Visual acuity to read a variety of materials & to view computer monitor
Hearing & speaking to exchange information
Speak, read, write & understand English fluently & proficiently
Dexterity of hands & fingers to grasp objects & operate a computer terminal
Sitting & operating a keyboard for extended periods of time
Standing & walking for extended periods of time
Climb ladder/stairs, stoop, kneel & crouch on a regular basis
Lift light objects, reach, stoop & bend on a regular basis
Strong oral and written communication skills.
Ability to communicate effectively at all levels within the organization, orally & in writing.
Ability to work well independently & in a team environment
Ability to maintain the highest level of confidentiality, professionalism & security for all sensitive information
Ability to plan and perform all duties related to the position
Ability to learn (quickly), use and maintain all applicable software programs
Excellent time management skills
Accurate data entry
Ability to initiate effectiveness and efficiency throughout department
Ability to organize and maintain a variety of records
Ability to obtain cooperation of and maintain harmonious relations with the managers & employees in other departments contacted during routine performance of duties
Knowledge and understanding of all pertinent Federal, State, and local laws and regulations
Ability to effectively analyze data and provide recommendations
Ability to follow written & verbal instructions accurately
Ability to administer & comply with company policies & procedures
Ability to recommend & implement techniques to improve department policies & procedures
Achieve short-term & long-term departmental goals consistently
Collaborate with others effectively, internally & externally
Create an atmosphere of cooperation & mutual respect among managers, staff, agents, vendors & customers
Ability to efficiently research & investigate capabilities in order to resolve complaints
Ability to effectively analyze data & provide recommendations
Practice workplace safety in all aspects of job
Demonstrate effective recordkeeping practices. Maintain complete, concise & accurate files.
Demonstrate effective interpersonal skills using tact, patience & courtesy
Deliver quality customer service
Demonstrate sensitivity to & understanding of diverse socioeconomic, cultural, ethnic, religious practices & disability backgrounds of co-workers, customers, agents, vendors, etc.
Timely review of voicemail & email with prompt response to phone calls & emails
Professional & courteous telephone & email techniques
Provide back up support & assistance to others in the absence of departmental personnel
Ability to drive & operate a vehicle for business purposes
Compliance with State driving laws
NOTE: The duties and responsibilities of this position will vary and will be subject to change based on the needs of the department and company.
High School diploma or equivalent
Two years recent escrow assistant\escrow officer experience
Ability to read, write, speak and understand English fluently
Proficient in Microsoft Office products including Word, Excel, Outlook
Able to meet minimum typing speed requirement: 45 WPM
Ability to successfully pass the pre-employment drug, DMV, credit & background investigation process
Ability to operate a variety of office equipment, including a computer
Knowledge of the title & escrow industry desired
Notary Public certification (certified at the time of hire or obtained within time period established by the company) (optional unless otherwise stated by the company)